> For the complete documentation index, see [llms.txt](https://docs.cresta.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cresta.com/cresta-support/create-a-support-ticket-in-cresta-director.md).

# Cresta Help Support Portal

{% hint style="info" %}
**Note:** Access to the support portal requires additional permissions. If you cannot sign in, contact your Customer Success Manager (CSM) to request access or write an email to [**support@cresta.ai**](mailto:support@cresta.ai)**.**
{% endhint %}

Open the Support Portal from the documentation site. After you log in, you can:

* **Create a ticket**: Submit a support request by describing your issue. The support team will review your request and follow up with you.
* **View ticket details**: Track the status of the tickets you have created and review all related activity, including requests you have submitted, tickets you are contributing to, and tickets you are following.

## Submit requests

1. In the top-right corner of this Cresta help site, click **Support Portal**.<br>

   <figure><img src="https://2212331805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2JPoJHYz9G6yt6oRbidb%2Fuploads%2FlxSjPGYORaSvL3OS3sAQ%2Fimage.png?alt=media&amp;token=86d43396-0607-4e76-8a2e-8806e52b291d" alt=""><figcaption></figcaption></figure>
2. Open **Submit Requests** and describe your request.
   * Explain the task you are trying to complete.
   * Include the product, feature, or workflow involved.
   * Add links, screenshots, or examples if they help clarify the request.<br>

     <div align="left"><figure><img src="https://2212331805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2JPoJHYz9G6yt6oRbidb%2Fuploads%2Fh7GAI51WNFCHzVXFJgsi%2Fimage.png?alt=media&amp;token=84cc9ea5-b26c-4c7a-a052-39b3439e25b2" alt="" width="563"><figcaption></figcaption></figure></div>
3. Submit the request.

{% hint style="warning" %}
Please allow up to **3 weeks** for the team to review your request.
{% endhint %}

**What to include in your request:**

Your request is easier to action when you include:

* What you were trying to do
* What information was missing
* Which product or feature you were using
* Any blockers, errors, or confusion you ran into

{% hint style="success" %}
**Best practices**

* Be specific about the outcome you need.
* Share the exact workflow or use case.
* Include examples when possible.
  {% endhint %}

***

## View your ticket details

1. In the top-right corner of this Cresta help site, click **Support Portal.**

   <figure><img src="https://2212331805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2JPoJHYz9G6yt6oRbidb%2Fuploads%2FlxSjPGYORaSvL3OS3sAQ%2Fimage.png?alt=media&amp;token=86d43396-0607-4e76-8a2e-8806e52b291d" alt=""><figcaption></figcaption></figure>
2. Open **View tickets** and view your activities and ticket details.<br>

   <figure><img src="https://2212331805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2JPoJHYz9G6yt6oRbidb%2Fuploads%2FNNAMeZLpg2tMPbK0qAxE%2Fimage.png?alt=media&amp;token=0f902dba-4834-43fc-9c81-8aea2b31fe43" alt=""><figcaption></figcaption></figure>


---

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