Cresta Help Support Portal

Note: Access to the support portal requires additional permissions. If you cannot sign in, contact your Customer Success Manager (CSM) to request access or write an email to [e-mail].

Open the Support Portal from the documentation site. After you log in, you can:

• Create a ticket: Submit a support request by describing your issue. The support team will review your request and follow up with you.
• View ticket details: Track the status of the tickets you have created and review all related activity, including requests you have submitted, tickets you are contributing to, and tickets you are following.

Submit requests

1. In the top-right corner of this Cresta help site, click Support Portal.

   
2. Open Submit Requests and describe your request.

   • Explain the task you are trying to complete.
   • Include the product, feature, or workflow involved.
   • Add links, screenshots, or examples if they help clarify the request.

     
3. Submit the request.

Please allow up to 3 weeks for the team to review your request.

What to include in your request:

Your request is easier to action when you include:

• What you were trying to do
• What information was missing
• Which product or feature you were using
• Any blockers, errors, or confusion you ran into

Best practices

• Be specific about the outcome you need.
• Share the exact workflow or use case.
• Include examples when possible.

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View your ticket details

1. In the top-right corner of this Cresta help site, click Support Portal.

   
2. Open View tickets and view your activities and ticket details.