> For the complete documentation index, see [llms.txt](https://docs.cresta.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cresta.com/cresta-support/create-a-support-ticket-by-email.md).

# Submit a Support Ticket

## Submit a Support ticket via email

{% hint style="success" icon="clock" %}
**Support hours:** Support is available from **6:00 a.m. to 6:30 p.m. PST (Monday to Friday).**
{% endhint %}

Create a support ticket by sending an email to **<support@cresta.ai>.** Use this email address to:

* Report an issue
* Request a feature
* Submit a change request
* Share feedback
* Report a failure or unexpected behavior

Follow these steps to ensure faster resolution:

1. **Enter your name** in the email signature.
2. **Write a clear subject line** that summarizes the issue.
   * Include the impact in the subject when possible.
   * Example: *Dashboard not loading – impacting all supervisors*
3. **Describe the issue in detail** in the email body.
   * Explain what happened.
   * Describe the expected behavior.
   * Mention when the issue started.
   * Specify who or how many users are impacted.
4. **Attach supporting files**, if available.
   * Screenshots
   * Screen recordings
   * Error logs

Send the email once all details are included.

The support team will review your request and respond as soon as possible.

## **Submit a ticket via Cresta Director**

{% hint style="info" icon="arrows-down-to-people" %}
Cresta users with **Manager-level permissions or higher** can create support tickets directly from Director.
{% endhint %}

Create a support ticket to report product issues directly from Cresta Director. You can open the support ticket form in either of the following ways:

{% stepper %}
{% step %}

#### Open the Ticket form

{% tabs %}
{% tab title="Use the search bar" %}

1. Press **Ctrl + K** to open the global search.
2. Select **Create support ticket** from the bottom of the search results.

   ![](https://2212331805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2JPoJHYz9G6yt6oRbidb%2Fuploads%2F2Jpf3Rs29Un3Bs4aQCnL%2Funknown.png?alt=media\&token=d40b3afb-4e00-471d-bcb7-4303b17dab7d)
   {% endtab %}

{% tab title="Use Cresta Compass" %}

1. Click the **Cresta Compass** icon in the upper-right corner of the screen.
2. Type **Create support ticket**, **File a ticket**, or similar keywords.
3. Select the support ticket option to open the ticket form.

   <div align="left"><img src="https://2212331805-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2JPoJHYz9G6yt6oRbidb%2Fuploads%2F6FBBBcwWSyaeZF6VAAB0%2Funknown.png?alt=media&amp;token=8635b0dc-6aed-4910-8fd5-6e24e3136890" alt="" height="790" width="385"></div>

{% endtab %}
{% endtabs %}
{% endstep %}

{% step %}

#### Fill out the support ticket form

<table data-header-hidden data-search="false"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Field</strong></td><td><strong>Description</strong></td></tr><tr><td><strong>Ticket type</strong></td><td>Select the type of issue you want to report.</td></tr><tr><td><strong>Subject</strong></td><td>Enter a short summary of the issue.</td></tr><tr><td><strong>Description</strong></td><td>Describe the issue in detail, including any relevant information or steps to reproduce it.</td></tr><tr><td><strong>Product area</strong></td><td>Select the affected product or feature.</td></tr><tr><td><strong>Impact</strong></td><td>Specify how many users are affected.</td></tr><tr><td><strong>When did this issue happen?</strong></td><td>Optionally enter when the issue occurred.</td></tr><tr><td><strong>Upload supporting documents</strong></td><td>Optionally upload screenshots, logs, or other supporting files. You can upload up to <strong>5 files</strong>, with a maximum file size of <strong>8 MB</strong> per file.</td></tr></tbody></table>
{% endstep %}

{% step %}

#### Submit the ticket

Verify that all required fields are complete. Click **Submit** to create the support ticket.

After you submit the ticket, the support team will review the issue and follow up as needed.
{% endstep %}
{% endstepper %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.cresta.com/cresta-support/create-a-support-ticket-by-email.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.